Customer care
Returns
If something isn't right, tell us. We'd rather fix it than lose you.
14 days
You have 14 days from delivery to tell us you'd like to return a bag. Write to us with your order number and we'll confirm the return address and next steps.
Condition
The bag should be unused, unmarked and returned with any tags still attached. We can't accept a bag that has been carried, as handwoven fibre holds every crease.
Exchanges
If you'd prefer a different colour or collection, tell us in your message and we'll hold the replacement for you while the return is in transit.
Refunds
Once the bag reaches us and passes a quick check, we refund the price of the bag through the same method you paid with. Original delivery is non-refundable.
Return postage
Return postage is yours unless the bag arrived faulty or we sent the wrong piece, in which case we cover it entirely.
Natural variation
Every KIKARA bag is woven by hand, so slight differences in weave tension, dye depth and handle shape are part of the piece and are not treated as faults.